LAURIE PARKES Credit Guide & Privacy

License Holder 
Australian Licence Number 391033
Contact details:
WOODBELL PTY LTD 
Address: 120 Russell Street, BATHURST, NSW 2795 
Tel: (02) 6332 2600 
Fax: (02) 6332 9996 
Email address: admin@frontrunnerfinance.com.au
Broker Group:
Finance & Systems Technology Pty Ltd ("broker group”)
ACN 092 660 912 
Australia Credit Licence Number: 392527 

We are pleased that you have allowed us to assist you with your finance needs. Our aim is to exceed your expectations of us and provide you with a professional and efficient service. 

The Business of FrontRunner Mortgage Group was established in 2001 by Laurie and Beryl Parkes. In 2012, Greg and Sharon Sly joined the team and the business then changed its name to FrontRunner Finance Solutions. Along with our Office Manager Bec Seaman, the team at FrontRunner Finance Solutions are all long term Bathurst residents and have over 75 years of experience in the finance industry. We have helped many people purchase homes, new homes, investment properties, businesses, motor vehicles, and plant equipment throughout these years. 

The business now helps customers Australia wide. We assist customers with finance for Residential, Commercial, Business, Plant and Machinery. 
WHAT YOU CAN EXPECT FROM US?
  • Initial interview to determine your needs
  • Assessment of a suitable lender
  • Preparation of loan submission
  • Prepare First Home Owners Grant, if applicable
  • Submission and follow up of the application with your lender
  • Liaison with your legal representative regarding your purchase
  • Checking of loan documents (for accuracy)
  • Deposit Bonds (if required & is applicable)
  • Interview to help with signing your mortgage and loan documentation
  • Ongoing reviews of your lending facilities post settlement 
HOW OUR SERVICE OPERATES
Lenders pay Brokers for the introduction of business. You do not pay this fee.

This document provides you with information relating to our activities and those of our licence holder. It contains information about certain commissions we may receive from a licensee when we are acting as a Licence holder, or we pay to certain third parties. It also contains information about what you should do if you have a complaint or dispute in connection with our services as a Licence holder. 
WHAT IS CREDIT ASSISTANCE?
We are required by law to ensure that any credit product with which we assist you can be deemed “not unsuitable” for you. In simple terms, this means that the product fits your needs and that you can afford to meet the financial repayments.

To establish this, we need to:

• make enquiries with you as to your needs;
• make enquiries with you as to your financial position; and
• collect evidence from you to verify your financial position.

Once we have done this, we will then use our broking expertise to find a product in the market place that you can afford and that meets your needs.

We can provide you with a report-called a Preliminary Assessment-on how we determined that any loan we assisted you with was not unsuitable for you.
GETTING A COPY OF OUR ASSESSMENT 
If we provide you with credit assistance, you can ask us for a copy of our assessment any time up to 7 years after we provide you with a credit assistance quote. To request a copy please contact us. We will provide you with a copy.

• within 7 business days after the day we receive your request - provided you make the request within 12 months of the date of our credit assistance quote; or
• otherwise, within 21 business days after the day we receive your request. 
INFORMATION ABOUT THE LICENSEE 
Woodbell Pty Ltd is an Australian Credit Licence holder. We are authorised to engage in credit activities including providing credit advice and assistance on its behalf. 

Subject to meeting credit criteria, we are able to assist you to obtain loans and leases for you from a broad range of lenders and lessors through our broker group. We are accredited with a wide range of lenders. 

However, the following are 6 of the lenders or lessors with whom we generally conduct the most business:

• Commonwealth Bank
• Westpac
• ANZ
• BankWest
• FASTLend
• St George
FEES PAYABLE FOR THE PROVISION OF CREDIT ASSISTANCE
We will not charge you any fees for providing credit assistance to you.
OTHER FEES AND CHARGES 
You may have to pay other fees and charges such as an application fees, valuation fees and other fees to the lender, lessor or other parties. You should review the disclosure documents and your loan contract or lease for further details of any such fees and charges. 
VOLUME BONUS ARRANGEMENTS
From time to time, we or our broker group may receive a benefit, directly by way of cash bonus or additional commissions or indirectly by way of training, professional development days or sponsorship, if we or our broker group write a particular volume of loans offered by those lenders.
COMMISSIONS PAYABLE BY US
It is extremely unlikely that we will pay a commission to any third party for the introduction of credit business or business financed by the loan contract or lease.

INTERNAL DISPUTES AND RESOLUTION POLICY (IDR) 

Information for Customers (This is a free Service to customers) 

• FrontRunner Finance Solutions believes that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes. We are a member of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.
• We are committed to providing our customers with the best possible service. If at any time we have not met our obligations-or you have a complaint about any of our services-please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.

Receiving Complaints 
You can lodge complaints by contacting Rebecca Seaman, the Complaints Officer by: 

• Telephoning: 02 6332 2600
• Emailing: bec@frontrunnerfinance.com.au 
• Writing to FrontRunner Finance Solutions PO Box 516, Bathurst, NSW 2795 

Our External Dispute Resolution Scheme 

• If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme.
• Our external dispute resolution service provider is the Credit Ombudsman Service Limited, which can be contacted via: 
• Telephone: 1800 138 422
• Website: http://www.cosl.com.au 
• Mail: PO Box A252, Sydney South, NSW 1235 
• Fax: 02 9273 8440
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. 
PRIVACY DISCLOSURE
Name of Broker (we, us, our)
Woodbell Pty. Limited 
Our Contact Details:
Tel: (02) 6332 2600 or
admin@frontrunnerfinancesolutions.com.au
• We need to collect personal information about you to provide you with our broking & related services. This privacy statement tells you how we collect your information, what we use the information for and who we share the information with. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection. 
How information is collected from you
We will collect your information from you directly whenever we can, like from enquiries we make of you when you seek credit assistance from us. We may verify that information from sources referred to in the responses to those enquiries or in this privacy statement. 
How information is collected from other sources
Sometimes, we will collect information about you from other sources as the Privacy Act 1988 permits. We will do this only if it’s reasonably necessary to do so, for example, where: 

• we collect information from third parties about a loan or lease in relation to which you seek our services;
• we can't get hold of you and we rely on public information to update your contact details; or
• we exchange information with your legal or financial advisers or other representatives. 
When the law authorises or requires collection of information
Some law may require us to collect personal information about you. For example, we may require your information to verify your identity under Australian Anti-Money Laundering law.
How your information may be used
We may use your information for purposes including:

• giving you credit assistance;
• giving you information about loan products or related services;
• considering whether you are eligible for a loan or lease or any related service you requested;
• assisting you to prepare an application for a lease or a loan;
• administering services we provide, for example, to answer request or deal with complaints;
• administering payments we receive, or any payment we make, relating to your loan or lease;
• identifying you;
• telling you about other products or services we make available and that may be of interest to you, unless you tell us not to;
• telling you about other suppliers, with whom we have arrangements, that supply goods or services that may be of interest to you;
• allowing us to run our business efficiently and perform general administrative tasks;
• preventing or investigating any fraud or crime or any suspected fraud or crime;
• as required by law, regulation or codes binding us; and
• any purpose to which you have consented. 

You can let us know at any time if you no longer wish to receive direct marketing offers from us. We will process your request as soon as practicable.
What happens if you don't provide information
If you don't provide your information to us, it may not be possible to: 

• assist in finding a loan or lease relevant to your circumstances;
• verify your identity or protect against fraud; or
• let you know about products or services that might be suitable for your financial needs. 
Sharing Your Information 
General
We may use and share your information with other organisations for any purpose described above. 
Sharing with your representatives and referees
We may share your information with: 

• your representative or any person acting on your behalf (for example, lawyers, settlement agents, accountants or real estate agents); and 
• your referees, like your employer, to confirm details about you. 
Sharing with third parties
We may share your information with third parties in relation to services we provide to you or goods or services in which we reasonably consider you may be interested. Those third parties may include:

• the mortgage aggregator through whom we may submit loan or lease applications to lenders or lessors on the mortgage aggregator's panel;
• the Australian Credit Licence holder that authorises us to engage in credit activities;
• referrers that referred your business to us;
• financial services suppliers with whom we have arrangements;
• valuers;
• lenders, lessors, lender's mortgage insurers and other loan or lease intermediaries;
• organisations, like fraud reporting agencies, that may identify, investigate and/or prevent fraud, suspected fraud, crimes, suspected crimes, or other misconduct;
• government or regulatory bodies as required or authorised by law. In some instances, these bodies may share the information with relevant foreign authorities;
• guarantors and prospective guarantors of your loan or lease;
• service providers, agents, contractors and advisers that assist us to conduct our business;
• any organisation that wishes to take an interest in our business or assets; and
• any third party to which you consent to us sharing your information. 
Sharing outside of Australia
We are not likely to disclose your information to organisations overseas. However, we may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it's not always practicable to know in which country your information may be held. 
Privacy Policy 
You can find out more about how we manage your information by reading our Privacy Policy available by contacting us. Please see our contact details above. [Also, you can read and obtain a copy of that policy at our website address set out above.] Our Privacy Policy sets out how you can ask us to access and seek to correct information we hold about you and how you may complain against us about a privacy issue. 
Information about other people 
If you give information to us about another person (like your co-applicant) in relation to the services we provide, you will let that other person know that:

• we have collected their information to provide those services or for any other purpose set out in this privacy notice;
• we may exchange this information with other organisations set out in this privacy notice; 
• we handle their personal information in the way set out in our Privacy Policy and this privacy notice and they can: 
- access or request a copy of that privacy policy or this privacy notice; or 
- access the information we hold about that other person, 
• by using our contact details above; and 
• we may not be able to provide those services to you unless we obtain their information. 

If you require further information about your privacy, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au
SUMMARY
FrontRunner Finance Solutions highly values, trust, integrity, confidentiality, quality lending advice and professional standards in the manner in which our business is conducted. Our aspirations and goals are to take “the stress” out of the equation, for you borrowing money. We are absolutely passionate about what we do and how we do it. We have many, many very satisfied clients and we would love for you, to share in that experience. 

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